OPC

Consumer Protection Office

IDOLEM EVASION is a certified travel agent, meaning that it detains a license and is authorised by the OPC to organise trips in the province of Quebec and around the world. IDOLEM ESCAPE also works with Voyage Fontainebleau, its affiliated travel agency.

This means that IDOLEM ESCAPE is completely transparent in its organisation and is trusted by its consumers.

The student travelling with IDOLEM ESCAPE is 100% protected by the OPC and by the travel agent and the travel agency’s warranties. These detain trust account to ensure all trips.

This also insures you that the trip corresponds to the description of your booking (schedule, destination, and accommodation).

Any business or independent person organising trips in Quebec or abroad without entirely going through a travel agency is completely illegal. Students booking their trips with such illegal companies ARE NOT PROTECTED AT ALL. Organising trips without the OPC’s approval is an
offence punishable by a fine of 3000$ to 5000$ per violation.

Rules issued by the OPC :

Prices announced on our website are valid if the purchase is made within one same active session. If you disconnect from an active session, the prices may vary one you open a new session.

Our client’s information are protected and only used by our booking team for bookings and promotions.

FORCE MAJEURE

For your protection, in case of an exceptional situation, you are allowed to choose another destination, accommodation or schedule, replacing the one you have initially booked. We will suggest similar choices for the same dates. You can either go on with your booking or cancel your booking without any fee and get a total refund of your initial payment.

CANCELATION FROM THE STUDENT

One you have given your deposit or paid your trip, you can no longer cancel your reservation as the costs to ensure your trip will already have been covered. We highly recommend that you buy a cancellation and repatriation insurance with your trip. Our travel agency will recommend
the best options for you at the best price.

PAYMENT BY INSTALMENT

You have the option to pay by instalment with the travel agency. Note that your reservation should be paid in full 30 days before your departure date. You can pay by cheque, cash, e-transfer and credit card. 3% fees are perceived on credit card transactions.

TRAVEL DOCUMENTS

You are responsible for your passport’s validity, required visas for your destination country, and your rights to enter the countries to reach your final destination (in some cases). Our travel agency can help you validate this information.

PRICE MODIFICATION AUTHORIZED BY THE OPC

IDOLEM ESCAPE is authorized by the OPC to change its prices until 30 days before the departure dates in specific cases.

Touristic offers are influenced by changes in gasoline prices and currency exchange rates.

Prices are subject to change if:
 A fuel surcharge is imposed to us by a transporter
 The exchange rate is 5% higher (compared to the rate on the reservation date) 45 days before the departure date

You have the right to refuse an increase equal or superior to 7%. Your IDOLEM ESCAPEE will either refund your reservation in total or offer different services for the same amount. All options are covered by the OPC regulations.